Terms of Service

About these terms

These terms are an agreement between you and [Omnislice legal entity name] ([NIPC]), trading as Omnislice, with offices at Avenida D. João II, Edifício Infante 35, Piso 11A, Parque das Nações, 1990-083 Lisboa, Portugal ("Omnislice", "we"). They apply when you create an account, use the Omnislice platform (the "Service"), or use omnislice.com.

If you accept them on behalf of a company, you confirm you are authorised to bind it, and "you" means that company. Omnislice is a service for businesses. It is not offered to consumers, and by using it you confirm you are acting for your trade, business or profession.

If you have a separate signed agreement with us, that agreement takes precedence where the two conflict.

Your account

You need an account to use the Service. Give us accurate information and keep it up to date.
Keep your sign-in details secure. You are responsible for what happens in your account, including actions by team members you invite.
Tell us straight away at [email protected] if you think someone has accessed your account without permission.
An organisation's owner controls its projects, seats and billing, and can add or remove team members.

Plans, billing and fees

Subscriptions

Plans are priced per seat and per project slot, as shown on our pricing page at the time you subscribe. Subscriptions are billed in advance, monthly or annually, and renew automatically until cancelled. Prices exclude VAT and other taxes, which are added where they apply.

You can upgrade at any time; the difference is charged pro rata. Downgrades and cancellations take effect at the end of the current billing period, and fees already paid are not refunded unless the law requires it.

We may change prices for future billing periods. We will give you at least 30 days' notice by email, and you can cancel before the change takes effect.

Client billing and the platform fee

On plans that include client billing, you can invoice your own clients through Omnislice using Stripe Connect. We charge the platform fee shown on the pricing page on the amounts you bill through it. That fee applies to your client billing only; it is not a fee on the orders your clients' stores take from shoppers.

To use client billing you must accept the Stripe Connected Account Agreement and pass Stripe's verification. Stripe, not Omnislice, holds and moves the funds.

Late payment

If a payment fails, we will tell you and retry. If it is still unpaid 14 days after we notify you, we may suspend the Service until it is paid. We will not delete your data because of a payment problem without the notice described in ending the agreement.

Using the Service properly

You must not use the Service to:

break the law, or sell goods or services that are illegal where you sell them;
infringe anyone's intellectual property or privacy rights;
send spam or unsolicited marketing;
upload malware, or try to get into accounts, systems or data that are not yours;
test the Service's security, overload it, or scrape it, without our written permission;
resell or white-label the Service except as your plan allows.

You are responsible for what you and your clients do in your projects: your store content, the products you sell, your prices and taxes, and how you treat your customers.

Your data

Everything you or your clients put into the Service (products, orders, customer records, content, files) is "Customer Data". It stays yours. You give us permission to host, copy, process and display it only as needed to provide, secure and support the Service for you.

You can export your Customer Data at any time while your account is active. If some of it cannot be exported yourself, ask us at [email protected] and we will provide it in a common, machine-readable format.

We may use aggregated, anonymised information about how the Service is used, which does not identify you, your clients or any person, to run and improve it.

Data processing

This section is our data processing agreement under Article 28 of the GDPR. It applies whenever Customer Data includes personal data, such as your shoppers' names and addresses, for which you (or your client) are the controller and Omnislice is the processor. If you act for a client, you confirm you have their authority to engage us and that these terms flow down to them.

What we process and why

Subject matter and duration: providing the Service, for as long as the agreement lasts and until the Customer Data is deleted under this section.
Nature and purpose: storing, organising, syncing between channels, displaying and transmitting Customer Data so you can run your stores.
Types of personal data: contact details, postal addresses, order and payment history (never full card numbers), account details of your shoppers, and anything else you choose to store.
Data subjects: your customers and shoppers, your clients' customers, and your and your clients' staff.

What we commit to

We will:

process personal data only on your documented instructions, which are these terms and the way you configure and use the Service, unless the law requires otherwise, in which case we will tell you first unless the law forbids it;
make sure everyone who can access it is bound by confidentiality;
keep appropriate technical and organisational security measures in place, as required by Article 32 of the GDPR;
help you, taking into account the nature of the processing, respond to requests from data subjects and meet your obligations on security, breach notification, impact assessments and prior consultation;
notify you without undue delay, and in any case within 48 hours, after becoming aware of a personal data breach affecting your Customer Data, with the information you need to meet your own obligations;
at the end of the agreement, delete or return the personal data as described in ending the agreement, unless the law requires us to keep it;
make available the information needed to show we comply with Article 28, and allow for and contribute to audits, including inspections by you or an auditor you appoint, on reasonable notice, at most once a year unless there has been a breach or a regulator requires it.

Sub-processors

You authorise us to use the sub-processors listed in our Privacy Policy. We bind each one to data protection obligations at least as protective as these, and we remain responsible to you for their work. We will give at least 30 days' notice by email before adding or replacing a sub-processor. If you object on reasonable data protection grounds and we cannot resolve it, you may terminate the affected part of the Service and receive a pro-rata refund of prepaid fees for it.

International transfers

Where a sub-processor processes personal data outside the European Economic Area, we make sure the transfer is covered by an adequacy decision, the European Commission's Standard Contractual Clauses, or another mechanism the GDPR recognises.

Your responsibilities as controller

You are responsible for having a lawful basis for the personal data you put into the Service, for giving your customers the information the law requires (including a privacy notice that mentions Omnislice as a processor where appropriate), and for the lawfulness of your instructions to us.

Connections and third-party services

The Service connects to other platforms, such as sales channels, marketplaces, payment providers and analytics tools. When you switch on a connection, you instruct us to exchange data with that service. Your use of it is governed by your agreement with its provider, and we are not responsible for it, for changes it makes to its API, or for its availability.

AI features

Some features use AI models to generate or transform content. Output can be wrong or incomplete, so review it before you publish or rely on it. You own the output, as far as the law allows. We send what you submit only to model providers that do not retain it or train on it.

Our intellectual property

We own the Service, the software, our documentation and our brand. Your subscription gives you a non-exclusive, non-transferable right to use the Service during the agreement, under these terms. If you send us feedback or suggestions, we may use them without obligation to you.

Availability and changes to the Service

We work to keep the Service available and to fix problems quickly, but we do not promise it will be uninterrupted or error-free unless a separate agreement includes a service level. We will try to announce planned maintenance in advance.

We improve the Service continuously. If we remove a feature that is material to your plan, we will give you at least 30 days' notice, and you can cancel and get a pro-rata refund of prepaid fees for the rest of the period.

Ending the agreement

You can cancel at any time from your billing settings, and cancellation takes effect at the end of the current billing period.

We may suspend or terminate your account if you seriously or repeatedly break these terms, if payment remains overdue as described above, or if the law requires us to. Unless the situation is urgent (for example, active abuse or a security threat), we will give you notice and a chance to fix the problem first.

After the agreement ends, you have 30 days to export your Customer Data. After that, we delete it, and any copies in backups are deleted as those backups expire. We keep only what the law requires, such as invoices.

Liability

Nothing in these terms limits liability that cannot be limited by law, including for death or personal injury caused by negligence, fraud, or wilful misconduct.

Otherwise:

neither party is liable for loss of profits, revenue, business or goodwill, or for indirect or consequential loss;
each party's total liability arising out of or in connection with these terms in any 12-month period is limited to the fees you paid us for the Service in the 12 months before the event giving rise to the claim.

The Service is provided with reasonable skill and care. Apart from that and what these terms say expressly, we give no other warranties, to the extent the law allows.

Governing law: these terms are governed by the laws of Portugal. The courts of Lisbon have exclusive jurisdiction, unless mandatory law gives you the right to go to court elsewhere.
Assignment: you may not transfer these terms without our consent. We may transfer them as part of a merger, acquisition or sale of assets, and will tell you if we do.
Force majeure: neither party is liable for delays caused by events beyond its reasonable control.
Severability: if part of these terms is found unenforceable, the rest still applies.
Entire agreement: these terms, the Privacy Policy and your plan details are the whole agreement between us about the Service.
Contact: notices to us go to [email protected]. Notices to you go to the email address of your organisation's owner.